Frequently Asked Questions
- How can I change the PIN on my debit card?
Visit one of our branches and you can select a new PIN in a secure setting
- What is the bank’s routing number?
The bank's routing number is 011307174.
- Why should I bank with Bank of Cape Cod?
Bank of Cape Cod is a local, community based commercial bank. All decisions are made locally and the bank is committed to servicing the needs of our local community. Our employees, managers and directors, live and work here just like you so we understand what is important to you. We also offer a level of personalized service that frankly can't be beat.
- How do I switch my accounts and information to Bank of Cape Cod?
Bank of Cape Cod wants to make switching your accounts a simple and painless transition. First, stop by one of our branch locations to open a new account. Next, use our convenient switch kit to help move your accounts from your previous bank and to make any other changes. Should you require additional assistance, please contact us at 508-568-2300.
- What are the instructions for wiring money to my Bank of Cape Cod account?
You will need the bank's routing number and your account number. Please call us at 508-568-2300 and we will provide you with all the necessary information.
- Is my money insured by the FDIC? Is my money safe at Bank of Cape Cod?
The standard insurance amount of $250,000 per depositor is in effect through December 31, 2013. On January 1, 2014, the standard insurance amount will return to $100,000 per depositor for all account categories except IRAs and other certain retirement accounts, which will remain at $250,000 per depositors. For more information, please click here to visit the FDIC website
- What if I need more than $250,000 coverage for my deposits?
Bank of Cape Cod has a product that will insure customers’ deposits for up to fifty million dollars. This product is entitled CDARs. Please contact a customer service representative or click here for more information.
- What are the system requirements for online banking?
You may use any computer that has access to the internet as long as the computer supports 128 bit encryption. Our online banking product works with both PCs and Macs. The application runs best through Internet Explorer on PCs and Mozilla FireFox on Macs.
Our website is designed to be viewed in Internet Explorer 7 or higher. If you are having trouble accessing online banking through the login pane on the upper left of the home page, please try the following links: >> Personal Online Banking >> Business Online Banking
- How much does online banking and/or online bill payment cost?
Both online banking and online bill payment are provided to every customer at no charge.
- When I deposit a check into my Bank of Cape Cod account how long before the money is accessible to me?
In most cases, your funds will be available within 1-3 days. Please contact us at 508-568-2300 to request a copy of our Funds Availability Policy.
- What do I do if I lose my Debit/Credit Card? Also, how do I report my Debit/Credit Card lost or stolen after hours?
You can report your stolen or lost card during business hours at 508-568-2300 or after business hours by calling within the United States, 800-MasterCard (627-8372). Outside the United States, please visit MasterCard at www.mastercard.com for assistance.
- How do I protect myself from Identity Theft?
Click here to learn about protecting yourself from identity theft
- How do I reorder checks?
Click here to reorder checks
- How do I sign up for online banking and bill pay for my personal accounts?
Its simple to sign up for online banking and online bill pay. When you open your personal accounts you will be assigned a username and a temporary password. On the Bank of Cape Cod homepage, find and click on "Personal First Time User" located directly beneath the Online Banking login. You will be redirected to the First Time User login page. Enter your assigned username in the "Access ID" field, select your account type, enter the temporary password in the "Password" field and click the "Submit" button. Proceed through the online enrollment process and when complete, you can enroll in online Bill Payment by selecting the link located on the top of the page. We are happy to help you through this process so please call us with any questions at 508-568-2300.
- How do I place a stop payment?
You can call us to request a stop payment or if you use online banking, you can place a stop payment online.